At 14 Fortune, we are committed to providing a seamless delivery experience for your luxury furniture, with professional service and care. Read below for all the details on our delivery and shipping policies.
Delivery Locations
We proudly offer free shipping to all regions within the United Arab Emirates. Whether you’re located in Dubai, Abu Dhabi, or anywhere across the UAE, your orders will be delivered safely and on time at no additional cost.
International Shipping
Currently, we do not offer international shipping. However, if you have a special request, please contact our customer service, and we’ll assist you with personalized shipping options if available.
Delivery Timeframes
- Standard Delivery: Our standard delivery timeframe is 7-14 business days within the UAE.
Please note that delivery times may vary based on your location, order size, and product availability. Once your order is confirmed, we will provide an estimated delivery date.
Shipping Fees
- Free Shipping: We offer free shipping on all orders across the UAE, with no minimum order value required.
Delivery Process
- Order Confirmation: After placing your order, you will receive a confirmation email with the necessary details, including your estimated delivery date.
- Scheduled Delivery: Our team will contact you 1-2 days prior to your scheduled delivery to arrange a convenient time slot for delivery.
- Inspection Upon Delivery: We recommend that you inspect the products upon delivery. Any damage or defects should be reported to the delivery team immediately or by contacting our customer service.
Order Tracking
Once your order is dispatched, you will receive an email with tracking information, allowing you to follow the progress of your delivery. For any inquiries about your delivery, feel free to contact our team.
Delivery Policies
- Missed Delivery: If a delivery appointment is missed, our team will attempt to reschedule it at the next available time slot. Please note that an additional fee may apply for rescheduling.
- Return of Delivery: If delivery is refused for reasons other than product damage, a restocking fee may apply. For more details, refer to our Return & Exchange Policy.
24/7 Customer Support
We are here for you at any time! Our 24/7 customer support is available to assist you with any questions or concerns regarding your order, shipping, or delivery.
- Phone: +971 56 819 8597
- Email: support@14fortune.com
- Support Hours: Available 24/7